Nowadays, almost no company can do without a strong sales team, no matter what business they’re in. Especially in the hotel industry, sales staff are an important part of the team and at the ARCOTEL Velvet Berlin and ARCOTEL John F Berlin we wouldn’t want to do without them. So we have taken the opportunity to ask some questions and look at the job in a little more detail for you!
Our Berlin hotels currently have two sales representatives. Their duties are very broad ranging and in particular include providing direct assistance to customers and partners. Tours of the hotel, visiting customers and telephone sales are just part of their everyday business. But in everything they do, the focus is always on our product: presenting our hotels in detail, getting people interested in booking them and, on occasion, negotiating!
As most of our sales team‘s work involves direct contact with a wide range of customers, strong communication skills are one of the most important requirements for the job: “Every day we are in contact with so many customers and members of staff that of course it is an advantage if you are articulate and empathetic by nature,!” says Victoria Stahlhut, Sales Representative at the ARCOTEL John F Berlin who also emphasises that: “It goes without saying that good manners are also absolutely essential in this profession.”
Representing the hotels externally is also another key aspect of the team’s work. Sales staff show the customer the added value and the advantages of our “product”: “A good salesperson is not just a skilled negotiator! It’s far more important that they really believe in the product!”, says Linda Gronert, the Sales Representative at the ARCOTEL John F Berlin, who has been working in the Sales department for more than two years. “Our hotels don’t just score points with first-class comfort and an ideal location in the centre of Berlin. They also have a unique design concept that instantly makes an impression. Guests who stay with us are looking for something outside the mainstream!” Gronert continues.
|Sandy Fischer, Rooms Division Manager|
ARCOTEL Hotels are always on the lookout for enthusiastic employees – so don’t hesitate, click here and apply!